Terms and conditions

Please read these Terms Of Use carefully before using the Website. These Terms of Use (“Terms of Use”) constitute a legally binding agreement by and between SP Jewellers LLP (“the Firm”) and you and/or any third party accessing the Website through your electronic device, concerning your use of the Website under the name of “www.spjewellers.com” (“Website”). By using the Website, you represent and warrant that you have read and understood, and agree to be bound by, the Terms of Use and Privacy Policy, which is available on the Website. The Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact any business on the Website (“Users / Guests/ you”) as well as users who are registered on the Website to transact business on the Website (“Registered Users”).

Jewellery sold on the Website is made of the highest quality using the best materials. The Company prides itself in providing attention to detail and craftsmanship. Each piece is handmade and many of the pieces are one of a kind. Any similarity to designs is purely coincidental and the Firm is mindful of any copyright laws.

CHANGES OR MODIFICATION TO THE TERMS

The Firm reserves the right, in its sole discretion, without any obligation and without any notice requirement and for any reason, to change, revise, or reissue the Terms of Use or Privacy Policy and to suspend and/or deny access to the Website or portions thereof. The Firm is not bound to provide you with any updates or notice of such revisions to the Terms of Use, and you should visit the Terms of Use regularly to review the applicable terms. Your continued use of the Website signifies your acceptance of any revisions and explicit renewal of your consent to such revisions. The Terms of Use control the relationship between the Firm and you. They do not create any third party beneficiary rights.

SERVICES OFFERED

The Website provides products for sale, investment, other related information such as trading,pricing and news in relation to diamonds, gold, coloured stones, precious gems and jewellery.The Website offers services to both Users and Registered Users who wish to purchase gold,diamonds or other type of jewellery available on the Website for personal consumption. You may receive recommendations from an inhouse gemologist, a list of grade diamonds for investment or other recommended good buys. However, you agree and acknowledge the Firm does not guarantee any of these recommendations and you shall, under no circumstances, hold the Firm liable for any loss and/or damage suffered by placing reliance on these recommendations.

 

PRODUCT AVAILABILITY

There is a possibility that a product ordered by a User and/or Registered User might not be available or be out of stock at the time of or after placing an order. This may occur before we are able to post a notification on the Website. In such cases, we will contact you directly to discuss possible options.

PRICING OF PRODUCTS

 

Data available on the Website, including prices, may be inaccurately displayed due to system errors. The Firm reserves the right to correct any and all errors when they occur. However, we do not honour inaccurate or erroneous prices. The prices on the Website are subject to change without notice. We apologize for any inconvenience this may cause. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact our customer services department at SP Jewellers, C-3/11, Opp. C4E Market, Janakpuri, New Delhi-110058, or by telephone at +91 93111 20627 (available timings 9am to 9pm Monday to Saturday) or by email at sunnykrarora05@gmail.com.

Diamond prices may vary from one category to another, depending on the size of the uncut diamond used in the piece of jewellery. Economic factors such as the supply and demand of uncut diamonds in the market can also affect the price of the uncut diamonds. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for diamond prices. While the Website is designed to provide the most accurate diamond pricing information, the information about the diamonds does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendations of any sort for buying or selling diamonds. All grading and pricing are subjective methods of analysis, and no guarantee is made or liability assumed as to the accuracy or validity of the information provided by the Firm or the expertise of those providing information via the Website.

ORDERS

You can purchase products available on the Website by adding them to your shopping cart, proceeding to checkout and fulfilling the payment obligations. It must be noted that orders are normally considered complete only after the payment has been received by the Firm.

The Firm requires a User/ Guest to register on the Website in the process of checking out. In addition to other mandatory information to be provided by you, you will also have to provide your Permanent Account Number (PAN) or other such documents, at the time of purchase, for purchases above INR 1,00,000/- .

 

JEWELLERY DETAILING

1. Kindly note the following about the metal used in the products sold on the Website (there will be further specifications mentioned for each piece of jewellery on the product description section) :

a. The motifs in jewellery are set in 22 karats gold which is hallmarked

b. The stem and push back / screw back in earrings are set in 18 karat gold

c. All links in the necklaces, bracelets and earrings are set in brass /18 karat gold

d. All ring bands are set in 18 karat gold

e. The jewellery findings are either set in 18k/22k gold or brass with micron gold plating

2. Further, all clasps for the bracelets are set in brass with micron gold plating.
3. Pearls and coloured stones in all jewellery consisting of the same i.e. earrings, rings,necklaces, bracelets, maang tikka, pendants, etc., are strung on brass wires.
4. All designer pieces of jewellery i.e. base of bracelets or chains in necklaces are set in either brass or gold. However, as stated above, in point no. 1(a), all center motifs are set in 22 karat gold.
5. All pieces advertised have size/dimension in the description provided on the Website to help you visualize the actual size of the piece.

VARIANCE 

The gold weight mentioned on the Website for any product purchased may vary. Further, as per industry standards, the Firm states that the total carat weight in all purchases may vary by 0.05 carats from the stated weight. On the Website, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during manufacturing. However, it must be noted that the amount charged for gold is based on the net gold weight of each item and not on the overall gross weight, barring variances.

Additionally, it must be noted that the natural characteristics of gemstones used in each piece may vary in their colour, cut, size, and shape as provided in different products. These variations make each piece unique. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, the collective quality is equal to or exceeds the grade stated.

 

VARIANCE IN SIZE / COLOUR

Items may appear larger or smaller than the actual size due to screen / resolution defaults andphotography variations.

Each product has a description with the height and width mentioned as well as a scale is provided to understand the actual size of the piece of jewellery.

JEWELLERY CARE

You shall handle all purchased products with care. In order to carry out the same, you can follow the below mentioned recommendations:

1. All jewellery is presented in a gift box.
2. Gold plated wire jewellery may tarnish with time and wear. It is advisable to polish it frequently with a clean, dry cloth to avoid tarnishing. However, semi-precious stones might be required to be cleaned with a damp cloth and touch of washing liquid to make them shine. Please dry the same carefully.
3. In order to protect your gold jewellery, it is recommended to store the same in the box provided with the purchased product and must be kept in a dry, cool place. All pieces must be kept individually to avoid any scratches.
4. Do not leave your jewellery hanging on a jewellery stand to avoid tarnishing quickly.
5. Always keep your jewellery away from direct sunlight.
6. It is advisable to avoid contact with perfume, chemicals, deodorant, etc. If you do spray perfume near or directly on your jewellery, it may cause it to tarnish. Further, do not spray perfume on the part of your body where you will be wearing the jewellery as even if the perfume has dried/ evaporated, it may cause it to tarnish.
7. To maintain the condition of your jewellery and keep it looking new, always remove your jewellery when showering, swimming or when undertaking any manual or domestic work.

PAYMENT

All complete payments need to be made online via the payment gateway only through any debit or credit cards of Indian Banks, net banking or payment wallet as provided on the Website for the order to be finalized and placed with the Firm. The User shall be responsible for payment of all applicable taxes in addition to the price of products disclosed on the Website.

 

REFUND / RETURN POLICY

1. The Firm will not accept any returns nor initiate any refunds on purchase of the product under any circumstances as every product is specially handcrafted once the order is placed. However, under exceptional circumstances, the User can contact the Firm’s customer support team who shall, after due verification of proof and based on other considerations deal with such issues on a case to case basis. For the sake of clarity, such considerations shall be made at the Firm’s sole discretion.

2. It must be noted that the Firm shall not be liable for the cost of return/insurance for the postage/courier. This shall entirely be your responsibility.

3. Any advance made to the Firm is not refundable at any circumstance as we handcraft each product. 

SHIPPING, DELIVERY AND RETURNS

1. Please allow 3-4 weeks for the products purchased to be dispatched, as every piece is on a made to order basis. In case of Ready to Ship Styles, we will try our best to ship them out in 4-5 days.

2. The Firm shall provide free delivery/shipping on all products except in cases where shipments are to be made to remote areas/ not provided on the Website. 

3. The Firm shall send you an email and SMS on the date of dispatch of the purchased product, including details of the expected date of delivery, tracking reference number, etc. For the sake of clarity, it must be noted that all delivery dates are estimates only.

4. International orders above INR 2,00,000/- are eligible for free shipping, excluding the custom duties. For orders under INR 20,00,000/- we charge a minimal fee of INR 11,000 and the custom duty needs to be bourned by the customer. 

5. In case of any noticeable damages upon delivery, do highlight to your respective sales agents or on our official WhatsApp number (+91 7045141062) within 24hours of delivery. Any issues that gets highlighted later will not be entertained. 

CANCELLATION POLICY

Once an order is placed with an advance or full payment, it cannot be cancelled. We can provide a gift voucher of the same value, which you can use to place an order for another style. Kindly reach out to your stylist from SP Jewellers to guide you further on this.

REPAIR POLICY 

The Firm offers Users repair services for products purchased from the Website only. Before shipping such products, the User is required to contact the Firm’s customer support team to initiate the process. Upon receipt and acknowledgment from the Firm’s customer support team, the User may send such products for repair services at their own cost. The customer support team will assess the degree of damage and provide a quotation for the repair of the product to the User in writing. Any kind of repair work shall be initiated only once the User approves it in writing. The User shall be responsible for all shipping (pre- and post-repair) and insurance charges.

INSURANCE

The Firm shall provide only transit insurance which shall be valid up to the time of acceptance of delivery of the products only.

ELIGIBILITY 

By using the information, you represent and warrant that you are at least 18 years old and are otherwise capable of entering into a contract under applicable Indian laws and you are not governed by any laws that exclude or limit the disclaimers set out herein.

 

INTELLECTUAL PROPERTY RIGHTS AND LICENSE
The Website and all accompanying materials incorporated by the Firm are copyrighted or protected as registered or unregistered trademarks by the Firm and/or its licensors. All rights are reserved.

The Firm grants you the non-exclusive, non-transferable, revocable, limited right to use the Website only for your personal and non-commercial use. Any use of the Website or its content other than for personal purposes is prohibited. Unless otherwise authorized, you may not use, copy, reproduce, modify, publicly perform or display, reverse engineer, create derivative works of, sell, auction, loan, lease, rent, distribute, transfer, or disclose all or any part of the Website (including, without limitation, any screenshots, videos, documentation, or manuals relating to the Website) except as provided in the Terms of Use. All other rights are reserved with the Firm.

The Firm has the right to take any legal action and seek damages for any infringement of design rights or copyright by anyone, including, but not limited to, other jewellers.

The Firm reserves the right to suspend, disqualify, or stop providing access to the Website to you if you do not comply with the Terms of Use or if the Website is investigating suspected misconduct. If you have any doubts about what you can do, please contact us at sunnykrarora05@gmail.com to apply for permission to reproduce the content.

 

 

ONLINE PRIVACY POLICY
Your privacy is important to us. To better protect your privacy, we provide a Privacy Policy explaining our online information practices and the choices you can make about the way your information is collected, handled, dealt with, and used at or in connection with the Website. By accepting these Terms, you shall also be deemed to have accepted the terms of the Privacy Policy.

REPRESENTATIONS AND WARRANTIES
You represent and warrant that:

  1. You will not (a) use any product or service available on the Website for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, or (c) use the Website in any way that is unlawful, or harms the Firm or any other person or entity, as determined in the Firm’s sole discretion. In the event you want to advertise your product on the Website, please contact sunnykrarora05@gmail.com.

  2. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Website or any connected network, or interfere with any person or entity’s use or enjoyment of the Website.

  3. You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” “phishing,” and “griefing” as those terms are commonly understood and used on the Internet.

  4. You will not delete or modify any content of the Website, including but not limited to legal notices, disclaimers, or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.

  5. The Firm cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of the Terms of Use, and, as between you and the Firm, you hereby assume all risk of harm or injury resulting from any such lack of compliance.

  6. All information, content, and material contained in the Website is the Firm’s copyrighted property. All trademarks, service marks, trade names, and trade dress are proprietary to the Firm. No information, content, or material from the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the Firm’s express written permission.

Further, you agree and acknowledge that:

  1. The information, content, and materials available on the Website are provided on an “as is” and “as available” basis. The Firm and its affiliates, officers, employees, agents, partners, and licensors disclaim all warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  2. The Firm shall make all reasonable efforts to display the products on the Website as accurately as possible. However, the Firm cannot guarantee that your monitor’s display of any product color, texture, or detail will be accurate. The Firm does not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. The images provided on the Website are enlarged for demonstration purposes. While the Firm makes every effort to ensure that the products are described and priced accurately, in the event that an item is deemed to be priced incorrectly, the Firm reserves the right to refuse the sale of that item.

  3. The Firm does not warrant that the functions contained in content, information, and materials on the Website, including, without limitation, any third-party sites or services linked to the Website, will be uninterrupted, timely, or error-free, that the defects will be rectified, or that the Website or the servers that make such content, information, and materials available are free of viruses or other harmful components.

  4. Any material downloaded or otherwise obtained through the Website and/or services are accessed at your own risk, and you will be solely responsible for any damage or loss of data that results from such download to your computer system.

INDEMNITY
You hereby indemnify, defend, and hold harmless the Firm and all persons claiming under the Firm (“Indemnified Persons”) from and against any and all losses, claims, demands, liabilities, damages, costs, or expenses, including reasonable legal fees and expert witness fees, resulting from your breach of any of the provisions mentioned in these Terms of Use, representations or warranties, and/or infringement by you of materials, copyrights, and/or trademarks, including any claims against you alleging misuse or unauthorized usage of the Website, data, and content available on the Website and/or from your use of the Website.

SEVERABILITY
If any provision of the Terms of Use is invalid, unenforceable, or prohibited by law, the Terms of Use shall be considered divisible as to such provision, and such provision shall be imperative and the remainder of the Terms of Use shall be valid, binding, and of like effect as though such provision was not included herein.

WAIVER
Any failure by the Firm to exercise or enforce any right or provision of the Terms of Use shall not operate as a waiver of such right or provision.

JURISDICTION
The Terms of Use shall be governed by, construed, and enforced in accordance with the laws of India. You hereby consent and submit to the exclusive jurisdiction of the courts of Mumbai, India, and no other courts, for any action arising out of the Terms of Use.

COMMENTS OR QUESTIONS
If you have any questions, comments, or concerns arising from the Website, the Privacy Policy, or any other relevant terms and conditions, policies, and notices or desires to provide input on the Website, material provided by another user, or the use of the Website by another User, you may contact the Firm at SP Jewellers, C-3/11, Opp. C4E Market, Janakpuri, New Delhi-110058, or by telephone at +91 93111 20627 (available timings 9am to 9pm Monday to Saturday) or via email at sunnykrarora05@gmail.com.

COMPLAINTS
If you wish to lodge any complaints for misuse or abuse of the facilities available on the Website by another User, you may contact the Firm at SP Jewellers, C-3/11, Opp. C4E Market, Janakpuri, New Delhi-110058, or by telephone at +91 93111 20627 (available timings 9am to 9pm Monday to Saturday) or via email at sunnykrarora05@gmail.com.

OFFERS

  • No two offers can be combined.
  • The offers cannot be encashed.
  • SP Jewellers has the right to decline any offer to customers.
  • In case of any queries regarding ongoing offers, do WhatsApp us at +91 93111 20627.